After sales service
The after sales service is guaranteed thanks to high skilled service engineers. They are able to support the Customers with technical assistance and on site intervention in very short time. Moreover Safop is present all over the world with a Sales network, which can offer also the first level service.
Safop’s machine tools have a high grade of availability. Safop guarantees the supply of spare parts for 25 years al least. The spare parts department gives the support to the customer in the shorter period of time by assuring the parts in the quickest time.
The Teleservice is guaranteed in all the new generation machines. With this system is possible to have a real time diagnosis of the PLC of the machine.
The Customer can also use this service to upgrade the software of the machine without the necessity to have a service engineer on site and consequently reducing time and costs.
Safop has a specialized team for retrofitting both Safop and competitors machines. The retrofit can be both mechanical and electrical.
Experienced technicians go to the plants to analyze the state of the machine and to be able to formulate exhaustive answers to be submitted to the customers.